Privacy Policy

Information we collect

We may collect personal information that you voluntarily provide to us, including your name, phone number, email address, property address, claim information, insurance-related information, documents, photographs, appointment details, and any other information you provide in connection with a public-adjusting inquiry, claim, or service request.

We may also collect information through website forms, phone calls, emails, text messages, document submissions, and other communications with Resolute Public Adjusting LLC.

How we use your information

Resolute Public Adjusting LLC uses your information to provide public-adjusting services and related client support. This may include:

• Responding to inquiries;
• Communicating with clients, homeowners, contractors, independent adjusters, insurance adjusters, and insurance carriers;
• Scheduling appointments and inspections;
• Requesting, receiving, and reviewing claim-related documents;
• Providing claim status updates;
• Coordinating field activity and follow-up communications;
• Managing client files and service records;
• Complying with legal, regulatory, insurance, or business obligations.

We do not use SMS text messaging for mass marketing, promotional campaigns, lead generation, or cold outreach.

SMS / text messaging communications

Resolute Public Adjusting LLC may use SMS text messaging, including through Zoom Phone, for conversational, non-marketing communications with existing clients, homeowners, contractors, independent adjusters, insurance adjusters, and insurance carriers.

SMS messages may include claim status updates, appointment scheduling, document requests, follow-up questions, field coordination, and responses to inbound inquiries. Message frequency varies based on the claim or conversation, but is typically limited to necessary claim-related communication.

By providing your mobile number and consenting to receive text messages from Resolute Public Adjusting LLC, you agree that we may send you text messages related to your inquiry, claim, appointments, document requests, and related service updates.

Message and data rates may apply. Message frequency varies. You may reply HELP for help or STOP to opt out at any time. Consent to receive text messages is not a condition of purchase or service.

SMS consent and mobile information

Resolute Public Adjusting LLC does not sell, rent, trade, or share mobile phone numbers or SMS consent information with third parties or affiliates for marketing, promotional, lead-generation, or other unrelated purposes.

Mobile numbers and SMS consent data are used only to communicate with you regarding your inquiry, claim, appointments, document requests, and related service updates, or as otherwise required by law.

Consent to receive text messages is specific to Resolute Public Adjusting LLC and the communication purposes described in this policy.

Opting out of SMS messages

You may opt out of receiving SMS text messages from Resolute Public Adjusting LLC at any time by replying STOP to any text message you receive from us. After you opt out, we may send a confirmation message and will stop sending further SMS messages unless you provide renewed consent.

For assistance, you may reply HELP or contact us directly at:

Phone: (540) 425-7397
Email: info@resolutepublicadjusting.com

Sharing of information

Resolute Public Adjusting LLC may share personal information only as necessary to provide services, manage claims, communicate with involved parties, comply with legal obligations, or operate our business. This may include communication with insurance carriers, adjusters, contractors, consultants, service providers, or other parties involved in your claim or service request.

We do not sell personal information. We do not share mobile phone numbers or SMS consent information with third parties or affiliates for marketing, promotional campaigns, lead generation, or cold outreach.

Service providers

We may use trusted service providers to support our business operations, including phone, SMS, email, document management, scheduling, website hosting, customer communication, and administrative systems. These service providers are only permitted to use information as necessary to provide services to Resolute Public Adjusting LLC and are not authorized to use mobile numbers or SMS consent information for their own marketing purposes.

Data security

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data retention

We retain personal information only as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

For SMS communications, we may retain consent records and communication records as needed to comply with applicable laws, carrier requirements, and service-provider requirements.

Your choices

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal, regulatory, insurance, or business recordkeeping requirements.

You may opt out of SMS communications at any time by replying STOP.

Changes to this Privacy Policy

Resolute Public Adjusting LLC may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact us

If you have questions about this Privacy Policy or our SMS communications, please contact us:

Resolute Public Adjusting LLC
Phone: (540) 425-7397
Email: info@resolutepublicadjusting.com
Address: 112 E 6th St, Front Royal, VA 22630